Freo's View

ASIAN TOURISM TARGET FOR FREMANTLE

Posted in city of fremantle, local government, tourism, Uncategorized by freoview on June 13, 2018

 

The City of Fremantle has released a new destination marketing video aimed at encouraging more Asian visitors to spend a night or two in Freo.

The video, produced in partnership with regional tourism organisation Destination Perth as part of the City’s destination marketing program, is subtitled in Mandarin Chinese.

It highlights Fremantle’s laid back atmosphere, arts and culture, unique heritage and vibrant café, bar and restaurant scene.

Fremantle Mayor Brad Pettitt said the aim was to entice Asian visitors to stay in one of Fremantle’s many new or refurbished hotels.

“Fremantle has always been a popular destination for tourists, but the lack of hotel accommodation has meant Freo has been more of a day trip instead of a place to stay,” Mayor Pettitt said.

“This video will be used to target the corporate sector and promote Freo as the perfect destination for business meetings, incentive groups, conferences and events.

“And because we’re in the same time zone and not too far away, Fremantle is an ideal option for Asian business travellers.”

The video will be featured by the City at the South East Asia Roadshow with Perth Convention Bureau next month, and be shared with Perth Convention Bureau’s corporate and incentive team to use in their work to attract corporate and incentive groups to Fremantle.

It has also been provided to StudyPerth to attract international students to Fremantle and will be posted on Chinese social media through the WA Trade Office in Shanghai.

With advice from Perth Convention Bureau, Tourism Western Australia and Destination Perth, the City developed a marketing plan for the 2017/18 financial year.

Actions included developing a Fremantle destination video in partnership with Destination Perth for promotion to interstate and international markets, promoting Fremantle as a destination for corporate business at the Asia Pacific Incentives and Meetings Event in Melbourne and the South East Asia Roadshow and a digital campaign in Singapore and Kuala Lumpur promoting Fremantle as a winter vacation destination.

To watch the video: https://www.youtube.com/watch?v=gXWCZuSA8os

 

FREMANTLE BUSINESSES AWARDED

Posted in chamber of commerce, city of fremantle, communication, community, Uncategorized by freoview on June 9, 2018

 

The 10th annual Fremantle Business Awards event was held at the Esplanade Hotel last night and THE WINNERS ARE:

Corporate Responsibility: Fremantle Foundation

Excellence in Hospitality: Esplanade Hotel and Kazoomies. Joint winners!

Excellence in Innovation: Black Swan Health

Excellence in Strategy, Marketing, Communications: Photography Project

Marine Industry Excellence: TAMS Group

Outstanding Community Event: Long Table Dinner (National Hotel, St Patrick’s, BID)

Outstanding New Business: Viewport Virtual Reality

Outstanding Personal Achievement: Amber Kane of Ellen Health

Retail Excellence: The Blue Budha

Sustainability Initiative: CleanSubSea

Tourism Excellence: Fremantle Prison

Business of the Year: Media on Mars

 

Congratulations to all of you!

Roel Loopers

FREMANTLE PRISON LEFT OFF NEW FREO TOURIST MAP

Posted in city of fremantle, fremantle prison, heritage, roundhouse, tourism, Uncategorized by freoview on June 1, 2018

 

map

 

Not all change is good, as the new Fremantle tourist map shows.

For many years we had perfectly good maps to hand out at the Roundhouse, but while on duty yesterday I noticed the new maps and they have one major flaw, that they no longer show Fremantle Prison!

One of the most asked questions by tourists is how to get from the Roundhouse to Fremantle Prison, so we hand out the maps and show them to walk down High Street, turn right into the Cappuccino Strip and then left at the church on the corner of Parry Street, walk past Fremantle Oval and then right up the steps to the former prison.

But now the map stops and cuts Fremantle Oval in half and no longer includes Fremantle’s most popular museum.  It’s a remarkable and unacceptable oversight and needs to be addressed, City of Fremantle!

Roel Loopers

 

WAYMAN HEADS FREO DESTINATION MARKETING COMMITTEE

Posted in city of fremantle, local government, politics, Uncategorized by freoview on May 18, 2018

 

It is very questionable if politicians ever learn from past mistakes. The appointment of Linda Wayman to head the Destination Marketing advisory committee of the City of Fremantle is controversial and will no doubt be seen as a political move by Fremantle Council.

Wayman, the former general manager of Southern Cross Austereo, is a close friend of Brian Smith, who is a close friend of and advisor to Mayor Brad Pettitt.

Wayman unsuccessfully stood for City Ward at the October local government election in Fremantle, where she was strongly supported by Brian Smith. Her appointment could be seen as giving her a public profile leading up to the next council election in 17 months from now.

Roel Loopers

FREMANTLE LOOKING FOR THEIR UPHILL DESTINATION

 

From the City of Fremantle:

Nominate now to lead the new City of Fremantle Destination Marketing Working Group, and help shape the future of tourism and visitor attraction in the Port City.

Following council’s recent approval of a new governance and funding model for Fremantle destination marketing, nominations are being sought for a chairperson, and members, of the working group.

The group will develop for council’s consideration a destination marketing plan that supports all business-to-customer industries in Fremantle including retail, hospitality, professional services and traditional tourism attractions.

“The focus will be on the long-term strategic marketing of Freo as a shopping and entertainment destination as well as day-to-day support and interaction with our local traders,” Fremantle Mayor Brad Pettitt said.

The group will include the current chair of Fremantle BID, marketing experts and local business representatives. It will advise council on its overall strategic marketing approach, sponsorship and events and business activitation projects.

The chairperson must have suitable qualifications and/or experience in marketing. The successful candidate will be eligible to receive an allowance determined by the City’s Chief Executive Officer.

For further details, including the group’s terms of reference, visit the City’s website.

Nominations close at 5.00 pm Tuesday 8 May 2018

They should really just emulate my blog for their destination marketing, but why keep things simple when they can be made complicated. Only joking. I am not THAT up myself! ; >)

 

Roel Loopers

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NEW MARKETING MANAGER SHOULD HAVE SAY ON NEW FREO STRATEGY

Posted in bid, city of fremantle, hospitality, local government, retail, tourism, Uncategorized by freoview on April 16, 2018

 

I have been thinking a bit about the push for Destination Marketing Fremantle, which would likely mean the end of Fremantle BID, and why there is a sense of urgency when we hear that Tom Griffiths, the present Manager Economic Development and Marketing, will be leaving the City of Fremantle.

There is no doubt that the new marketing manager will have her/his own thoughts about retail versus destination marketing, or a combination of both, so would it not make more sense for Fremantle Council to wait with its decision until a new marketing manager has been appointed and our elected members can find out from that new officer which direction (s)he wants to go with a new marketing strategy?

I agree with critics that BID has not worked as well as it could have. It connected Freo’s traders well but failed to have a big picture approach, but let’s also be clear that BID specifically was created for the CBD retailers and hospitality traders. But I also believe that the City’s Fremantle Story is not a great marketing campaign because it too did a lot of small things and there is far too much and hard to find information on that website.

Destination marketing will attract people to Fremantle, but an essential part of it needs to be to communicate with visitors what they can do in Fremantle every day, but also on the specific day(s) they are here. That has been lacking forever and it needs to change, so that people will linger longer in Fremantle. Getting back to basics with a What’s On In Freo Today might just be the start.

Starting a new marketing strategy just months before a new marketing manager will be appointed makes no sense, so Council should be very careful not to rush a decision about Destination Marketing Fremantle prematurely.

Roel Loopers

NEW DESTINATION FOR FREMANTLE MARKETING MANAGER

Posted in city of fremantle, local government, Uncategorized by freoview on April 12, 2018

 

There has not been an official announcement from the City of Fremantle yet, as far as I am aware, but there is the intriguing situation that Tom Griffiths, the Manager of the Economic Development, Property and Marketing Department, who has been pushing most for the Destination Marketing Fremantle concept and no longer supporting BID with the differential rates, will not see it through to fruition because he will be leaving Fremantle City to lead the  South West Group which is based at Garden City.

The South West Group is a voluntary organisation of six councils; Fremantle, East Fremantle, Cockburn, Melville, Kwinana, Rockingham.

Tom Griffiths has done a very good job at the City of Fremantle and will very much be missed. The challenge now is for the CoF to replace Tom Griffiths with another creative person and not a pen pusher.

Roel Loopers

CAN BID SURVIVE FREMANTLE DESTINATION MARKETING?

 

The future of the Fremantle Business District-BID is in doubt after the FPOL Committee of Fremantle last night approved the Destination Marketing Fremantle concept, which will see the additional differential rates CBD businesses pay go to the marketing department budget and no longer to BID.

It is very doubtful BID will be able to continue without funding from the City of Fremantle, although several councillors mentioned that there was a need for something like BID and that is had done grassroots work well.

There were public speakers in support of continuing BID and others supporting the new destination marketing strategy, but the consensus of the elected members was that a new marketing approach is needed and that BID was not the way forward.

Supporters for BID said BID was a lifeline and a voice for small retailers and that BID had businesses working together for the first time. That is true and nothing stops traders from continuing to work together in a kind of precinct format, I believe, so not all is lost and the good momentum BID created could continue.

BID wanted another 12 months extension and believed it could become self funding, but they had already been granted the extension and could not show they were raising enough money to be able to continue without council giving them the differential rates.

Councillors said this was not a debate about BID versus the destination marketing strategy but if Council wanted a new marketing approach for the city. It is not either or, Councillor Andrew Sullivan said. He also said the City needed to support the concept of BID and offer more support for retailers.

Councillor Rachel Pemberton said that we needed to acknowledge the incredible work BID had done and that BID was always about collaboration and grassroots level liaising with businesses, and that can continue.

Councillors agreed the City needed to try something different as the present marketing is not working and businesses are not happy with it.

Councillor Doug Thompson wanted to know before the item goes to full council next week who the marketing experts would be the marketing department wants on a panel of experts.

Councillor and FPOL chair Hannah Fitzhardinge said clarity had been lacking about what BID does and what the marketing department does.

I want to make one point that gets ignored at the Freo City marketing department and that is the lack of information the City sends out to tourist destinations in the city. More often than not the tourist guides at the Roundhouse are not informed about festivals and events, so they can’t send tourists to them. We have never had a poster or leaflets for example to promote the Winter Festival and other events that happen on the Esplanade. We have begged for info about the Hidden Treasures music festival, Street Arts Festival, etc.etc. We can’t even tell tourists what’s on at the Fremantle Arts Centre.

There is also no communication between the tourist destinations, so Roundhouse volunteers don’t know about special exhibitions or events at the Maritime Museum, Fremantle Prison, etc. That needs to be coordinated by the City’s marketing department and could be as easy as emailing a short list of what is on next week. It’s very good to get more people visiting Fremantle, but we need to be able to keep them here longer and tell them what else they can do.

Roel Loopers

FREMANTLE BID FUTURE IN DOUBT

Posted in advertising, bid, city of fremantle, economy, local government, retail, Uncategorized by freoview on April 11, 2018

 

The FPOL Committee of Fremantle Council will consider tonight the City’s future role in delivering destination marketing also known as the ‘place marketing’ service. Some of the reasons for it are :

The service aims to support the viability of the Fremantle business community by improving awareness of the overall Fremantle offering to visitors, improving perception of the overall Fremantle offering to visitors, and ultimately increasing visitation to Fremantle to provide opportunities for local businesses to capture expenditure.

The service encompasses the marketing of all business-to-customer or population-driven industries including (but not limited to) retail, hospitality, professional services and traditional tourism attractions.

Combining the City’s destination marketing budget with the use of the central area differential rate to enable a greater investment in destination marketing, and

Establishing an ‘arm’s length’ group comprised of a marketing professional as chairperson and key representatives from the business community with appropriate skills or experience in marketing to set the plan for:

the overall strategic marketing approach, including different stages over next four years

how to achieve ongoing business community engagement in marketing activities

appointment of a marketing agency and/or marketing contractors (via a normal City procurement process) to deliver destination marketing services, and

sponsorship of existing and new private events and grass roots business activation projects.

It is recommended that the destination marketing advisory group will operate for a four year period (2018/19 – 2021/22) with agreed terms of reference, and process for nomination and appointment by council. The group would make recommendations to council on matters related to destination marketing. In many ways, comparisons can be made to the way the Design Advisory Committee operates.

The Group will consider the ‘brand values’ and ‘unique selling points’ of Fremantle within the context of increasing competition from competing Perth metropolitan centres, global customer trends, disruptions to major industries such as retail, and the economic development aspirations of Fremantle.

Following organisations that have submitted letters of support: Experience Perth, Tourism Council of Western Australia, Fremantle Chamber of Commerce, Fremantle Prison, Fremantle Tourism Association, Fremantle Accommodation Association, Fremantle Markets, MANY 2.0 and Sirona Capital.

The current recipients of the differential rate, the Fremantle BID and some of its supporters, have submitted letters opposing the proposal. This is an expected and logical position for the BID to take as the recommended model requires discontinuing the BID’s funding after this financial year.

This report does not comprehensively evaluate the performance of the Fremantle BID but does assume that the recommendations in the report will deliver a more effective use of the differential rate money. That assumption is made by comparing the expected outcomes of the officer’s recommendation and the level of business support for it, against the level of support for the Fremantle BID and the outcomes delivered for the approximate $2.2 million in funding provided to the BID since 2012/13 FY.

One of the issues that is not addressed is that the additional differential rates are only paid by businesses who operate in the CBD, while the new destination marketing strategy will be for all of Fremantle, so how will the City make this fair for inner city traders that are paying the extra rates?

Roel Loopers

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TIMING TO SCRAP BID ALL WRONG

Posted in bid, city of fremantle, hospitality, local government, retail, Uncategorized by freoview on March 28, 2018

 

Fremantle Council is considering scrapping the BID but the timing for it appears to be all wrong. Why do it now when there is major development going on and much more starting soon, that impacts negatively for the next years on CBD traders. They need nurturing, and at least that is what the Business Improvement District is good at.

Jenny Marslen of BID is a great nurturer. She connects regularly with our traders with positivity and great energy and that reassures them. BID is good at doing small things right but I don’t know that they get the big picture yet.

The scrapping of BID is probably driven by the Economic Development and Marketing department director, who expressed from the moment he started his position in Fremantle that he was not a fan of BID. I probably agree with him that BID in its present form does not work as well as it could, so it needs to reinvent itself, step up and change, or falter.

But is handing over $ 300,000 to the ED&M department a better idea? I can’t see much evidence that the Fremantle Story marketing is making a tangible difference, and while it gets a lot of hits on its website it is a hard to navigate the clutter of hundreds of small promo windows.

I also wonder why the officers suggest to council to create a group of marketing experts to guide them, and even to engage a marketing company. Why do we pay marketing officers  high wages when they need outside help to do their job? It happens all the time in all forms of governments and should be strongly scrutinised.

A marketing, PR or advertising consultant will want at least $ 200-300 per hour to sit around a table for a chat, without any guarantee of improvement, and the plan to also have a member of the Chamber of Commerce on the expert marketing panel is baffling, unless the FCC does have a professional marketing person on their board.

I agree that BID needs to improve or go, but why do it now when the inner city looks like it has been bombed, and it won’t get any better soon with the development of the Manning building, and two developments in Henderson Street due to start, and it will get a lot worse once the massive Woolstores shopping centre development starts.

The scrapping of BID is not a priority as it makes little sense to start a new major marketing campaign for Fremantle before the Kings Square Project is finished. What the city should do instead is to start working on creating a marketing and festivities campaign that will be implemented in the last quarter of next year when Kings Square will become a great attraction for shoppers.

I suggest to leave the nurturing of the CBD traders to BID for the time being but put them on notice that if they do not change BID will be abandoned at the start of the 2019-20 financial year in July next year. But if Fremantle Council scraps BID make sure to offer a job to BID’s Jenny Marslen who is a great asset to the group and Fremantle.

Roel Loopers

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