Freo's View


Posted in city of fremantle, internet, Uncategorized by freoview on July 24, 2017


My neighbours in Beaconsfield are extremely upset about Telstra and the National Broadband connection. They have been without a landline and internet for three weeks, and nothing Telstra has tried has made their situation any better.

That sounds pretty incompetent to me, but I am not surprises as I once was with Telstra’s Bigpond and that was a true shambles.

Leanne told me “We have been without phone and internet for 3 weeks now! We were encouraged to change to NBN and it has been a total disaster. Telstra clearly have no control and the NBN is a total circus, they have not responded promptly and we have been tearing our hair out, spending hours on the phone to Telstra, testing the line, bring new modems, it seems that no one has any clue.”

She said they had a perfectly fine internet and phone service beforehand, and once the switch has been flipped for NBN, they were told it is impossible to go back.

Leanne said: “I would advise anyone I speak to NOT to flip that switch, NBN clearly has not got it’s act together, I have no confidence the fault will be fixed tomorrow, based on the run around I have received and everyone could avoid this stress if they stay with their current service.”


Roel Loopers

10 Responses

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  1. freoview said, on July 25, 2017 at 1:49 pm

    All good, Lionel!


  2. Lionel said, on July 25, 2017 at 12:47 pm

    Don’t know if Roel wants to publish recommendations on here (if you don’t Roel, feel free not to publish this – I totally understand) but I use Aussie Broadband and they have been exceptional. Prior to that I was with iiNet (ADSL) for over a decade. They were once great with customer support but since TPG bought them it is now some of the worst customer support you will find.

  3. freoishome said, on July 25, 2017 at 9:09 am

    Some respondents have criticised some RSPs. Who are you recommending.

    I ask because TPG and iinet seem to be recommended regularly by CanStar for WA (although owned by the same company they offer different services).

    Got me looking online for other reviews. SkyMesh seemed to be very good until about a month ago then suddenly got awful reviews. Aussie Broadband are getting good reviews, but don’t know how they are doing in WA?

    Telstra seem to be consistently poor!


  4. Lionel said, on July 25, 2017 at 8:36 am

    Firstly, I was just illustrating that your point about speed being limited by the exchange was incorrect. No need to get annoyed.

    Secondly, I chose an ISP that refuses to activate new customers until they have purchased extra CVC, built their own backhaul network and don’t sell unlimited plans (they attract people who cause a lot of congestion). I have done all I can to protect myself against congestion but the way NBN Co prices CVC means it is still going to occur.

    It isn’t a technology issue, it is a pricing issue. People whining about the network technology are missing the point. If you want faster speeds you need to lobby the NBN Co to reduce the price of CVC.

  5. Edward Lewis said, on July 24, 2017 at 10:08 pm

    OK. Glad you are getting the advertised speeds. Look forward to seeing if you get 95Mb/s once they turn off the old ADSL network in your region. Doubt NBN uptake is in double % digits in Fremantle yet…

  6. Sam said, on July 24, 2017 at 4:21 pm

    Slow NBN FTTN connection speeds are commonly due to (a) congestion caused by their chosen RSPs with inadequate CVC to cope with their customer base (pronounced in the evenings during periods of peak usage),
    (b) proximity to the local node (green box) where users more than 800 metres away will suffer exponential reductions in speed, and (c) problems with copper wiring on the premises (can be fixed by a licensed cabler). I’m in Fremantle and also get close to 90Mb/s and the transition from ADSL2 was very smooth. As Lionel says – chose your provider carefully – the big three telcos are currently oversubscribed with disproportionate users to the bandwidth purchased from NBN Co.

  7. Lionel said, on July 24, 2017 at 1:16 pm

    Hi Ed,

    Most of what you say is true (issues with costs of CVC – both RSPs who don’t buy enough and the prohibitive cost to them of buying enough of it) however there are a couple of important points to note.

    1) CVC prices will fall – the important thing is to choose an RSP who values their customers experience and buys CVC accordingly (hint – not Telstra, Optus or TPG/iiNet)
    2) Your last sentence is false. I am on North Freo FTTN on a 100Mb plan and get 95Mb+. There is no speed limit at the exchange.

  8. freoview said, on July 24, 2017 at 11:50 am

    Thanks for that info, Edward!


  9. Edward Lewis said, on July 24, 2017 at 11:41 am

    Hi Roel,

    I live in North Fremantle and my ADSL connection get’s better and better as more people transfer over to the NBN.

    The Retail Service Providers are not providing the correct levels of service due to the high cost of entry to the NBN for even modest speeds.

    The CVC charge that NBN levies per MB is now at $9 per month. However, to reach peak speeds of 10Mb per month (my current ADSL connection) the telco would need to “buy” $90 of bandwidth. Given their costs, such a connection would likely to be double that to the final customer. $180 per month would be 3 times more than I currently pay and therefore one would wonder why you’d want to switch to the NBN.

    Therefore telcos are buying 1/10th of the bandwidth required at peak times to keep costs low. Therefore, at peak times everyone gets a much degraded service.

    Also, I will point out that there is not much point in buying a 25Mbs or above connection if you are on FTTN as the peak speeds are limited at your local exchange.


  10. Ian Ker said, on July 24, 2017 at 11:33 am

    Unfortunately, one has no option but, sooner or later, to switch to NBN – whether you need it or not.
    Homes and businesses have 18 months to migrate to the NBN once it is available to them, after which traditional copper and cable services in the area are severed — cutting off fixed-line phone and internet access.

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